Privacy Policy
Our commitment to protecting the privacy and confidentiality of personal information collected through our website.
1. Introduction
Australian Hotcoin Global Exchange (“we”, “our”, or “us”) is committed to protecting the privacy and confidentiality of personal information collected through our website and services. This Privacy Policy explains:
2. What Information We Collect
a) Identity and Contact Information
c) Account and Transaction Information
4. Why We Collect It (Purposes)
We collect personal information to:
5. Disclosure of Your Information
We may disclose personal information to:
6. Cross-Border Disclosure
Your personal data may be transferred to overseas recipients located in jurisdictions such as the U.S., EU, or Korea for compliance, verification, and operational purposes. We ensure that any such transfers meet Australian legal standards through safeguards like contractual protections and vetted service providers.
7. Data Retention
We retain your personal data as follows:
After this period, information will be securely deleted or anonymized.
8. Security of Your Information
We implement reasonable physical, technical, and administrative safeguards to protect your personal data, including:
9. Your Rights
You have the right to:
10. Cookies & Tracking Technologies
We use cookies and similar technologies to improve your user experience and analyze site usage. You may manage your cookie preferences through your browser settings.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will post changes on this page with an updated effective date. Please review it periodically.
Copyright © 2025 Australian Hotcoin Global Exchange. All Rights Reserved.
b) Verification Information / KYC Documentation
What personal information we collect
Why and how we collect it
How we use, disclose, store, and protect it
How you can access or request corrections
Your rights and our compliance with law
Full name, date of birth, nationality, address, email, and phone number.
Government-issued ID (e.g., passport, driver’s license).
Proof of address (e.g., utility bill, bank statement).
For residents of the Republic of Korea, real-name verification or similar identifiers as required by Korean law.
Login credentials, transaction history, digital asset wallet addresses, deposit and withdrawal records.
d) Technical and Usage Data
IP address, device information, cookies, and usage analytics to operate and secure our website.
e) Correspondence
Records of communications via email, chat, or support requests.
3. How We Collect Information
Directly from you when registering, performing KYC, trading, or contacting us.
Automatically, via technologies like cookies and device identifiers when you use our website or services.
From third parties such as verification providers, payment processors, and blockchain/external monitoring service providers.
Conduct KYC/AML/CTF screening and comply with AUSTRAC regulations.
Verify identity, perform customer due diligence (CDD), and enhanced due diligence (EDD) as needed.
Operate and maintain your account, including depositing, trading, and withdrawing digital assets.
Provide customer support and respond to inquiries.
Detect and prevent fraud, money laundering, terrorism financing, and other illicit activity.
Fulfill legal and regulatory obligations.
Improve our website and services through analytics and support.
Regulators and law enforcement, including AUSTRAC or other agencies as required by law.
Verification service providers (e.g., identity checks, KYC/AML vendors).
Payment and blockchain service providers, to facilitate transactions and compliance monitoring.
Our professional advisors and service providers (e.g., IT, legal, compliance).
Other companies, if legally required or permitted (e.g., court orders, subpoenas).
Account and transaction records: a minimum of 7 years to comply with AUSTRAC record-keeping requirements.
KYC documentation and verification: 7 years post-account closure or last activity.
Data encryption
Secure access controls
Regular security assessments
Employee training on privacy and data protection.
Access and correct your personal information.
Withdraw consent (where applicable), though this may limit your access to our services.
Lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.